Payment Policy

1. GENERAL PRINCIPLES

 

At Saraaj Foods, we prioritize transparent and secure payment processing for all our customers. Our Payment Policy ensures that your personal and financial information is handled securely and in compliance with the relevant laws. We aim to provide a seamless, secure, and efficient payment experience for all transactions on our platform.

 

WE ONLY COLLECT YOUR PAYMENT INFORMATION TO PROCESS YOUR PURCHASES AND PROVIDE OUR SERVICES. WE DO NOT SELL OR TRADE YOUR PAYMENT INFORMATION WITH THIRD PARTIES.

 

We may share your payment information with third-party service providers, such as payment gateways and fraud prevention services, strictly for the purpose of processing your transactions. These third parties are obligated to maintain the confidentiality and security of your data, and they cannot use your information for other purposes.

 

If required, we will ask for your consent before using your payment information for any purposes outside of processing your order or transaction.

 

We take all reasonable efforts to ensure the security of your payment information. However, we are not responsible for any unauthorized access or disclosure by third parties who are not within our control, such as third-party websites or payment processors.

 

2. PAYMENT METHODS

 

We offer a variety of secure payment methods, including credit/debit cards, digital wallets, and bank transfers. Payments must be made in full before your order is processed and shipped. You can find detailed information about the accepted payment methods during checkout.

 

3. PAYMENT PROCESSING

 

All transactions are processed through trusted payment gateways, which ensure the confidentiality and security of your payment details. We do not store your payment information on our systems. Instead, all sensitive payment information is handled directly by the payment processors in accordance with their privacy policies and security measures.

 

4. CANCELLATIONS AND REFUNDS

 

Refunds, if applicable, will be processed according to our refund policy. In cases of order cancellations, refunds will be issued only after verification and in line with our return and refund policy. Please refer to our return policy for more details on how to initiate a refund.

 

5. SECURE PAYMENT

 

We use industry-standard security measures, including encryption technologies, to protect your payment information during the transaction process. However, please note that no method of electronic transmission or storage of data is 100% secure. While we strive to protect your payment information, we cannot guarantee its absolute security.

 

6. PAYMENT CONFIRMATION

 

Once your payment is processed, you will receive an order confirmation via email or SMS with details of your purchase. Please retain this confirmation for your records.

 

7. PAYMENT DISPUTES

 

In the event of any payment disputes, please contact our customer service team immediately. We are committed to resolving any payment-related issues promptly and fairly.